Kustomer nabs $35M to take on Zendesk and Salesforce with its Slack-like approach to CRM

Salesforce today dominates the world of CRM with its cloud-based, wide-ranging portfolio of software as a service. Now, a company founded by one of its alums thinks it can take it on with a more modern approach. Kustomer — an “omni-channel” customer support p…

Connecting African software developers with top tech companies nets Andela $100 million

Andela, the company that connects Africa’s top software developers with technology companies from the U.S. and around the world, has raised $100 million in a new round of funding. The new financing from Generation Investment Management (the investment fund co…

Lime halts scooter service in Switzerland after possible software glitch throws users off mid-ride

Just as on-demand electric scooters are trying to pick up speed in Europe, one of the scooter market’s most ambitious startups has halted operations in one country after its e-scooters started halting mid-ride, throwing off and injuring passengers. Lime, the …

Defense of Amazon’s Face Recognition Tool Undermined by Its Only Known Police Client

Faced with two independent studies that found its facial recognition software returns inaccurate or biased results, Amazon has repeatedly claimed that the researchers failed to use the software, called Rekognition, in the way the company has instructed police…